Shipping policy

We are committed to delivering your order promptly and safely. Shipping times may vary depending on your location and product availability.

Right of Withdrawal (EU/EEA Customers) –If you are located in the European Union or European Economic Area, you have the legal right to return your order within 14 days of receiving the goods without giving any reason. For full details on how to exercise this right, please refer to our Refund Policy.

Customer Responsibility for Shipping Costs – Customers are responsible for return shipping costs when exercising their right of withdrawal, unless otherwise required by law. We recommend using a trackable shipping service and ensuring that the package is adequately insured, as we cannot be held responsible for items lost or damaged during return transit.

No Restocking Fee – We do not charge any restocking fees. Returns are processed in accordance with our Refund Policy.

Exceptions – Certain items may be non-returnable where permitted by law, including personalized products or sealed goods that are not suitable for return for hygiene reasons once opened.

Damaged or Defective Items – If your item arrives damaged or defective, please contact us immediately at support@official-kortez.com. Please include your order number, a description of the issue, and photos if applicable. We will provide a suitable resolution, including a replacement or refund where appropriate.

If you have any questions about shipping or returns, please contact us at support@official-kortez.com.