Shipping policy

All Sales Are Final – We want you to be completely satisfied with your purchase from Official Kortez. However, all sales are final and we do not accept returns or offer refunds except in the case of damaged or defective items.

Customer Responsibility for Shipping Costs – If your item is damaged or defective and a replacement or refund is needed, customers are responsible for return shipping costs. We recommend using a trackable shipping service and ensuring that the package is adequately insured, as we cannot be held responsible for any lost or damaged items during return transit.

No Restocking Fee – If an item qualifies for a replacement or refund due to damage or defect, there will be no restocking fee. The process will be hassle-free for you.

Final Sale Items – Please note that items purchased on sale or at a discounted price are final sale and cannot be returned, exchanged, or refunded unless they are damaged or defective.

If you have any questions or concerns regarding our shipping policy or need assistance with a damaged or defective item, please contact our customer support team at support@official-kortez.com.