OVERVIEW
This website is operated by Official Kortez. Throughout the site, the terms “we”, “us” and “our” refer to Official Kortez. By visiting our site and/or purchasing something from us, you engage in our Service and agree to be bound by these Terms.

SECTION 1 - ONLINE STORE TERMS

You must be at least the age of majority in your country or have parental consent to use this site. You may not use our products for any illegal or unauthorized purpose.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service where permitted by applicable law.

SECTION 3 - PRODUCTS

All products are subject to availability. Any returns are governed by our Refund Policy.

SECTION 4 - ACCURACY OF INFORMATION

We are not responsible if information on this site is not accurate, complete, or current.

SECTION 5 - PRICING & SERVICE MODIFICATIONS

Prices may change without notice. We reserve the right to modify or discontinue services.

SECTION 6 - BILLING

We may limit or cancel orders at our discretion. You agree to provide accurate account information.

SECTION 7 - THIRD-PARTY TOOLS

We are not responsible for third-party tools or services linked to our platform.

SECTION 8 - USER CONTENT

You grant us rights to use submitted content. Content must not violate laws or rights of others.

SECTION 9 - PERSONAL DATA

Your data is handled according to our Privacy Policy.

SECTION 10 - PROHIBITED USES

You may not use this site for unlawful purposes or to harm others or systems.

SECTION 11 - LIABILITY

Nothing in these Terms excludes or limits any rights you have as a consumer under Dutch or EU law. Statutory rights relating to defective goods and consumer protection remain fully applicable.

SECTION 12 - TERMINATION

We may terminate access if you violate these Terms.

SECTION 13 - GOVERNING LAW

These Terms are governed by the laws of the Netherlands. Mandatory consumer rights under Dutch law (Burgerlijk Wetboek) and EU law (including Directive 2011/83/EU and Regulation (EU) 524/2013) apply in full and cannot be excluded.

SECTION 14 - CONTACT

Contact us at support@official-kortez.com

REFUND POLICY

We want you to be satisfied with your purchase. This policy complies with EU consumer law.

14-Day Right of Withdrawal

EU/EEA customers may return items within 14 days of delivery for any reason.

Contact us at support@official-kortez.com

Refunds

Refunds are issued within 14 days after receiving returned goods.

Customer pays return shipping.

Exceptions

• Custom or personalized items
• Hygiene products once opened

Damaged Items

Email support@official-kortez.com with photos.

EU Disputes

https://ec.europa.eu/consumers/odr

SHIPPING POLICY

We aim to deliver orders quickly and securely.

If your item is damaged or if you wish to use your 14-day withdrawal right, see our Refund Policy.

Return shipping costs are the responsibility of the customer.

PRE-ORDERS

Pre-orders are paid in advance for items not yet in stock.

• EU customers: 14-day withdrawal applies after delivery
• Non-EU customers: generally non-cancellable

LEGAL NOTICE

Official Kortez
KvK-nummer: (to be added)
BTW-nummer: (to be added)
Email: support@official-kortez.com